Refund and Returns Policy

Effective Date: January 1, 2025
Operated By: Hitz Wow, Mumbai, India
Contact: connect@hitzwow.com

Hitz Wow (“we,” “us,” or “our”) is committed to ensuring customer satisfaction. This Refund and Returns Policy outlines the terms and conditions for refunds and returns related to our services and products, including music, podcasts, shows, music events (both affiliate and direct), goodies, promotions, and third-party advertising.

1. Eligibility for Refunds and Returns

a. Digital Products (Music, Podcasts, Shows, Promotions, and Tickets)

• Non-refundable: All digital purchases, including music downloads, podcasts, shows, promotional content, and event tickets, are final and non-refundable unless:

  • The content is defective or inaccessible due to technical errors on our platform.

  • An event is canceled or rescheduled by us or our affiliate partners.

• Refund requests for digital products must be made within 7 days of the purchase date.

b. Physical Products (Goodies and Merchandise)

• Eligible for return: Physical products such as goodies and merchandise can be returned if:

  • The item is defective, damaged, or not as described.

  • The return request is initiated within 14 days of receiving the product.

  • The item is unused and in its original packaging.

• Customers are responsible for the return shipping costs unless the item is defective or damaged.

2. Non-Refundable Items

• Personalized or customized merchandise.

• Items purchased during clearance or final sale promotions.

• Services provided by third-party advertisers or affiliates unless specified otherwise by the third party.

3. Refund Process

To request a refund:

1. Email connect@hitzwow.com with the following details:

   • Order ID

   • Date of purchase

   • Reason for refund/return

   • Supporting documents (e.g., photos of defective items, screenshots of errors)

2. Our team will review your request within 5 business days and provide further instructions.

3. Approved refunds will be processed via the original payment method within 7-10 business days.

4. Exchanges

• Defective or damaged physical items can be exchanged for a replacement of the same product.

• Exchanges are subject to product availability.

• Requests must be made within 14 days of receiving the product.

5. Event Cancellations or Rescheduling

• If an event is canceled, ticket holders will receive a full refund.

• If an event is rescheduled, tickets will remain valid for the new date. Customers may request a refund if they are unable to attend the rescheduled date.

6. Third-Party Advertisers and Affiliates

For products or services purchased through third-party advertisers or affiliates:

• Refunds and returns are subject to the third party’s policies.

• We recommend reviewing their terms before making a purchase.

7. Contact Us

If you have any questions or need assistance with refunds or returns, please reach out to us at connect@hitzwow.com.

By using our platform and services, you agree to this Refund and Returns Policy. Thank you for choosing Hitz Wow!