FAQS

Effective Date: January 1, 2025
Operated By: Hitz Wow, Mumbai, India
Contact: connect@hitzwow.com

General Questions

1. What is Hitz Wow?
Hitz Wow is your one-stop platform for music, podcasts, shows, music events (affiliate and direct), promotions, and goodies. We also collaborate with third-party advertisers to bring you relevant content and offers.

2. Where is Hitz Wow based?
We are headquartered in Mumbai, India.

3. How can I contact Hitz Wow?
You can reach us at connect@hitzwow.com for any queries or support.

Account and Membership

4. Do I need an account to use Hitz Wow?
While you can browse some content without an account, creating an account allows you to access premium features like purchasing goodies, attending events, and personalized content.

5. How do I create an account?
Click on the “Sign Up” button on our platform, fill in the required details, and verify your email address.

6. What should I do if I forget my password?
Click on “Forgot Password” on the login page and follow the instructions to reset your password.

Purchases and Payments

7. What types of products and services can I purchase on Hitz Wow?
You can buy digital content (music, podcasts, and shows), event tickets, physical goodies, and promotional packages.

8. What payment methods are accepted?
We accept major credit/debit cards, UPI, and other secure payment gateways. All transactions are processed in Indian Rupees (INR).

9. Can I get a refund for my purchase?
Refunds are governed by our Refund and Returns Policy. Digital products are non-refundable unless there is a technical issue. Physical goods and event tickets are refundable under specific conditions.

Events and Tickets

10. How can I buy tickets for events?
Tickets can be purchased directly through our platform. Simply select the event, add tickets to your cart, and complete the payment process.

11. What happens if an event is canceled or rescheduled?
If an event is canceled, you will receive a full refund. If rescheduled, your ticket will be valid for the new date. Refunds for rescheduled events can be requested if you cannot attend.

Goodies and Merchandise

12. What kind of goodies does Hitz Wow offer?
We offer a range of merchandise, including apparel, accessories, and music-themed collectibles.

13. How long does delivery take for physical products?
Delivery times vary based on location but typically range from 5-10 business days within India.

14. Can I return or exchange a product?
Yes, returns and exchanges are allowed for defective, damaged, or incorrect items as per our Refund and Returns Policy.

Digital Content

15. Can I download the music and podcasts I purchase?
Yes, digital content purchased on our platform can be downloaded and accessed offline.

16. What should I do if my digital content is not accessible?
Contact us at connect@hitzwow.com with your order details, and we’ll resolve the issue promptly.

Promotions and Advertisements

17. How do Hitz Wow promotions work?
Our promotions are designed to offer exclusive deals on music, events, and merchandise. Subscribe to our newsletter for updates on the latest promotions.

18. Are the third-party advertisements trustworthy?
We partner with reputable advertisers. However, we recommend reviewing the terms and policies of third-party providers before engaging with their content or offers.

Policies

19. What policies govern Hitz Wow’s platform?
Hitz Wow operates under the Privacy Policy, Refund and Returns Policy, and Terms and Conditions, all effective from January 1, 2025.

20. How do I manage my data and preferences?
You can manage your preferences and data settings through your account dashboard. Contact us at connect@hitzwow.com for assistance.

For further queries, feel free to contact us at connect@hitzwow.com. We’re here to help!